Follow this page to learn the latest updates and what they mean for you.
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options.
We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.
Latest update(June 01, 2020)
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
Unfortunately, our estimated compliance time is 22-27 days. We hope to return to normal soon. Thank you
Please note that our employees and customers are top of mind, therefore, based on the recommendations of the US and state government officials, we will temporarily close our warehouse for a minimum of 2 weeks.
During this time our website will remain open and your online orders will be processed. PLEASE NOTE our shipping window will experience a 3-4 week delay while our warehouses remain closed to take every necessary precaution to keep our TEE2PLUS family safe and healthy.
How do i start an exchange or return?
To start a return or an exchange, you will need your email address, order number, and the shipping zip code corresponding to the original order.
If you don’t know your order number, you can usually locate it by searching “order confirmed” in your inbox or “email@example.com”
For more information, read our other policies.